Privacy Policy
How we collect, use and protect your personal information and travel documents.
1. Who we are
Al Qaswaa Travel is an Australian Hajj and Umrah travel operator based in Tarneit, Victoria. This policy explains how we handle personal information in line with the Australian Privacy Principles.
2. Information we collect
Account and enquiry details: your name, email, mobile number, city, package of interest and any notes you send us.
Booking documents: passport copies, photographs, vaccination records, visas and receipts that you or our staff upload to your account.
Technical information: basic log data such as browser type and pages visited, used to keep the site secure and working.
3. Why we use it
To answer your enquiry, prepare quotes and confirm bookings; to submit visa and Nusuk applications on your behalf; to arrange flights, hotels and ground services; and to contact you about your journey.
We do not sell your personal information, and we do not use your documents for marketing.
4. Who we share it with
Only with parties needed to deliver your pilgrimage: Saudi authorities and the Nusuk platform, airlines, hotels, transport and ground operators, and our payment and email service providers.
We may also disclose information where required by law.
5. Storage and security
Documents are stored in a private, access-controlled cloud storage area. Only you and authorised Al Qaswaa Travel staff can view your files, and access is protected by authentication and role-based permissions.
Some providers may store data outside Australia. We take reasonable steps to ensure comparable protection.
6. Retention
We keep booking records for as long as needed to provide our services and to meet legal, tax and insurance obligations, then delete or de-identify them.
7. Your rights
You can view and update your details in your pilgrim account at any time. You may ask us to correct or delete your information, or request a copy of what we hold, by emailing info@alqaswaatravel.com.au.
8. Cookies
We use only essential cookies and local storage to keep you signed in and to remember basic preferences.
9. Contact us
Privacy enquiries: info@alqaswaatravel.com.au, or Al Qaswaa Travel, T24, 540 Derrimut Rd, Tarneit VIC 3029. Melbourne +61 422 930 232, Sydney +61 425 211 008.